Frequently Asked Questions

Questions
📦 When will my order arrive?
Orders are prepared and dispatched within 1–2 business days after payment confirmation. Since we currently deliver only within Poland, most parcels arrive within 2–5 business days after dispatch. Once your order ships, you’ll receive an email with a tracking link so you can monitor delivery progress.

🚚 Where do you deliver?
At this time, natepy.com ships exclusively within Poland. International shipping is not yet available, but we may expand our delivery areas in the future.

🔍 How can I track my shipment?
As soon as your package leaves our warehouse, we’ll email you a tracking number and link. You can use this link at any time to view real-time updates from the courier.

💳 Which payment methods do you accept?
We support secure and widely used payment options in Poland, including:
• BLIK
• Visa
• Mastercard
All payments are processed through encrypted systems to keep your personal and payment details protected.

⏳ What should I do if my delivery is delayed?
Although we aim for timely delivery, delays can occasionally occur due to weekends, public holidays, weather conditions, or courier-related issues. If your order hasn’t arrived within the expected timeframe, please contact us at info@natepy.com with your order number, and we’ll look into it promptly.

🔁 Can I return my order?
Yes. You may request a return within 30 days of receiving your order, provided the item is unused, undamaged, and returned in its original packaging. Please contact us first so we can assist you with the return process.

❗ What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, notify us within 7 days of delivery. Email info@natepy.com with your order number and clear photos of the issue, and we’ll arrange a replacement, refund, or store credit as quickly as possible.

👶 Are your toys safe for children?
Yes. All our toys are tested to meet strict safety standards and are made from high-quality, non-toxic materials. Age recommendations are provided for each product, and we advise following them closely.

💬 Need more help?
Our team is always happy to assist.
Email: info@natepy.com
Phone: +48 575 693 838
Business hours: Monday to Friday, 9:00 AM – 5:00 PM

Thank you for choosing natepy.com. We’re committed to making your shopping experience safe, smooth, and enjoyable for you and your little ones.